Terms & Conditions of Service
Essential guidelines, consultation policies, and patient governance rules for outpatient, inpatient, and emergency services.
Agreement to Hospital Governance
By scheduling a doctor consultation, booking a diagnostic test, or registering for inpatient care at Anviah Hospitals (DLF Road, Gachibowli, Hyderabad), you agree to abide by these Terms & Conditions. Please read them carefully.
1. OPD Consultations & Appointment Booking
Outpatient doctor consultations are scheduled subject to doctor availability. Key guidelines include:
- Punctuality: Patients are requested to report 15 minutes prior to their scheduled OP consultation slot.
- Cancellations & Rescheduling: Appointment cancellations must be communicated at least 2 hours in advance via our helpline or online portal.
- Emergency Priority: Emergency critical care cases take precedence over routine scheduled OPD slots.
2. 24/7 Emergency & Inpatient (IPD) Admissions
Our 24/7 Emergency & ICU triage operates round-the-clock. Admission protocol mandates:
- Triage severity scoring determines immediate medical prioritization upon arrival.
- Attendants must complete official admission documentation and submit valid government identification (Aadhaar / Voter ID / Passport) at the admission desk.
- Inpatient visitor policies strictly permit 1 attendant pass per patient inside critical care units to preserve sterile hospital environments.
3. Billing, Pricing & Transparent Fee Structure
Anviah Hospitals maintains 100% billing transparency with zero hidden charges:
- Estimated procedure costs and room tariffs are explained in detail prior to planned surgical procedures.
- Cashless insurance processing is managed by our dedicated TPA desk subject to policy coverage approvals.
- All payments must be settled at the time of discharge via UPI, credit/debit cards, net banking, or approved insurance settlement.
4. Patient Responsibilities & Medical History Disclosure
Accurate clinical diagnosis depends on complete openness. Patients and guardians are required to disclose all known allergies, current medications, pre-existing chronic conditions, and previous surgical interventions to attending clinical staff.
5. Hospital Safety & Conduct Regulations
Anviah Hospitals is a zero-tolerance zone for physical or verbal abuse towards medical personnel. Smoking, consumption of alcohol, or unapproved photography inside clinical suites is strictly prohibited.
6. Jurisdiction & Legal Governing Law
These terms and conditions are governed by the laws of India. Any disputes arising out of medical care or digital portal usage are subject to the exclusive jurisdiction of competent courts in Hyderabad, Telangana.