Privacy Policy & Data Security
Your health records, personal details, and clinical data are protected with bank-grade encryption and strict patient confidentiality standards.
Our Uncompromising Commitment to Confidentiality
At Anviah Hospitals (DLF Road, Gachibowli, Hyderabad), safeguarding your medical data is fundamental to our clinical care. We comply with Indian Digital Health guidelines (DISHA) and international privacy frameworks to ensure your diagnostic reports, consultation notes, and billing history remain strictly confidential.
1. Information We Collect
To deliver comprehensive outpatient (OPD) and inpatient (IPD) clinical care, we collect the following categories of information:
- Personal Identification: Name, age, gender, contact number, email address, and home address.
- Medical & Diagnostic History: Previous medical reports, doctor consultation notes, surgical history, prescriptions, and lab test results.
- Appointment & Billing Data: Online appointment bookings, insurance coverage provider details, and transaction records.
- Technical Website Data: IP address, device type, and cookie preference settings used to optimize digital portal navigation.
2. How We Use Your Health Information
Your medical information is strictly used for clinical, diagnostic, and administrative healthcare operations:
- Formulating personalized medical treatment plans and multi-disciplinary tumor board evaluations.
- Processing OPD appointments, home lab sample pickups, and emergency ambulance dispatch.
- Verifying insurance pre-authorizations and cashless claim processing with TPA partners.
- Communicating critical test results, prescription updates, and follow-up consultation reminders via SMS/WhatsApp.
3. Data Security & Storage Architecture
We employ enterprise-grade 256-bit SSL encryption for data in transit and AES-256 encryption for data at rest. Our Electronic Health Record (EHR) servers are protected behind firewall perimeters with strict role-based access control (RBAC), ensuring only authorized clinical staff treating you have access to your charts.
4. Sharing & Disclosure Policy
Anviah Hospitals does NOT sell, rent, or trade patient personal data to third-party advertisers. Disclosure only occurs under mandatory conditions:
- With your explicit written consent for referral consultations to external specialist institutions.
- To health insurance companies and TPAs for processing approved medical claims.
- When required by statutory Indian healthcare authorities or judicial law enforcement mandates.
5. Patient Rights & Access Requests
As an Anviah patient, you possess full rights to inspect, request copies of, or update your electronic health records. You may request record transfers or express preferences regarding digital notification channels by reaching out to our Medical Records Department (MRD).
6. Grievance Officer & Privacy Contact
If you have questions, concerns, or privacy grievances regarding your health data, please contact our designated Privacy Officer:
Data Privacy & Grievance Desk
Anviah Hospitals, Survey No 110, DLF Rd, Gachibowli, Hyderabad 500032
Phone: 040 6945 8201 | Email: privacy@anviahhospitals.com